I’m wondering if you can all share with me what your group booking process is.
Rainbow Stage is a theatre company that runs all year round but our shows are only summer productions. We start booking groups in October/November for shows that don’t take place until June-August.
Our auditor doesn’t like how TM works in that, the booking goes in - order date November 5 - they may pay a deposit but then they don’t make payment until April. Often groups will add or remove guests at this time as well, making the original order total different.
We’ve also noticed that when pulling the Promo Revenue Detail report, if the patron has made any payment towards the order, it doesn’t report the balance owing, it reports the order total - making those numbers incorrect.
If anyone has any suggestions for me - i’d appreciate it.