I there! We have done a couple of patron training things for virtual content in the webstore. Our first real go of it was for a virtual gala and because these were high-level donations, we decided to take extra time with them. We made a practice virtual event and booked a ticket for all of the real gala ticket holders. Then we shot a short training video with our CEO walking through the steps to access online. We emailed this training video and asked folks to practice logging in and clicking watch on the practice event in their accounts before the day of the real event.
For our other virtual content, however, we have simply created a web page with explicit instructions on how to access virtual content in the webstore and we link to this page regularly in reminder emails, marketing event pages, etc. We customized the web order confirmation page and email to include short instructions and a link to this page as well.
We haven’t had a ton of self-hosted virtual content yet, but so far we’ve had minimal access issues. It’s definitely a longer conversation with donors not used to using the webstore than it is for our sub or single ticket buyers, though.