Could someone please remind me how to clear the message that a patron has an order balance, when they don’t.
the AR is clear, I’ve run all the reports in the Utility Functions and Database Analysis category and I can confirm 100% these patrons don’t own anything yet I’m seeing many patrons still in red saying they all owe a balance.
TIA
Sometimes I have found that logging out and then logging back in again solves some of those pesky errors. The database needs to refresh.
Hi Kyla, one of the things I’ve found helpful is using the Recalculate Patron Balances. If you go to Setup -> Batch Functions -> you’ll find options to verify Order or Patron Balances. Help pages below on the step by step 
Hope this helps!
https://help.theatremanager.com/theatre-manager-help/verify-order-balances
https://help.theatremanager.com/theatre-manager-help/verify-patron-balances
Try right-clicking on the patron’s most recent order (or most recent that matches the “order balance”) and choose Rebuild from the pop-up menu.
I’ve been seeing a similar error quite a bit recently, except that it’s been saying patrons have credits when they don’t. Rebuilding the orders has been fixing it for me.