Software Specialist


Software Specialist

About Us:

Artsman is a Canadian-based, internationally recognized, software developer of a niche system called Theatre Manager. Theatre Manager is an enterprise-wide CRM for arts, sports, and entertainment organizations. It is self-hosted or cloud-based and provides a fully integrated box office, development, marketing, facility, and volunteer management solution. Artsman prides itself on a culture of trust, communication, teamwork and a deep love for live and in-person entertainment. We foster an open learning environment where employees are empowered to grow and expand their skillset with confidence. We are an innovative, community-minded company geared towards supporting the growth and advancement of the organizations we support.


Artsman is seeking a full-time support specialist to join our team. This position includes assisting clients with day-to-day support via phone or email, training clients online, by phone, or in-person (post-pandemic), and working on niche projects based on skill set and interest. The ideal candidate is self-motivated with a strong ability to work independently.


Artsman is a remote work environment – working from home. The Artsman team communicates over the phone, email, and instant messaging services.


  • Provide customer support/problem solving by phone, email, or on-site
  • Train clients by phone and in-person on the use of our Theatre Manager software
  • Travel periodically throughout Canada and the United States.
  • Work with a variety of operating systems, primarily Mac and Windows
  • Develop and build strong client relationships
  • Offer guidance and display leadership while training/presenting to clients

Core Requirements:

  • Superior listening and communication skills
  • Ability to empathize with a client’s problems
  • Strong analytical, organizational, problem-solving, and time management skills
  • Critical thinking skills – Ability to research and compose solutions
  • Curious nature and an eagerness to learn new things
  • Self-directed – Ability to motivate and prioritize
  • Ability to handle sensitive issues with tact and diplomacy
  • Ability to teach concepts and skills in an engaging manner
  • Comfortable speaking in front of small groups
  • Must possess a valid passport and drivers license


  • Knowledge of Theatre Manager. Comprehensive training will be provided
  • Knowledge of Word Processors, Spreadsheets and PowerPoint
  • Ability to navigate both Mac and Windows operating systems
  • Basic understanding of standard accounting principles

Optional Skills:

Possess one or more of the following:

Technical Knowledge

  • Experience with DNS
  • Working knowledge of computer networking
  • Proficient in HTML/CSS
  • Understanding of Hardware and/or technical skills


Theatre Administrator

  • Knowledge of Theatre Administration, Marketing, and/or Development
  • Understanding of business practices within the arts
  • Versed in industry trends and has future data-based predictions for the industry


Video Editing Skills

  • Comfortable with voiceover work
  • Proficient in ScreenFlow
  • Work collaboratively on drafting scripts

If you are interested in the position, are a Canadian resident and possess the necessary experience, skills, and requirements, please forward your resume, cover letter, and salary expectation in confidence to:


Attn: Bonnie Hamilton

Artsman thanks all who apply for their interest, however only those candidates under consideration will be contacted. No phone inquiries, please.

Software Specialist-Artsman.pdf (99.3 KB)