tl;dr is for our winter show we have a massive amount of ticket sales and have to create a separate mirrored event just to keep track of the wait list of people. If someone can’t make a show, they email in and we send them a number of contacts for people on the waitlist who need/want that number of tickets on that date. It’s very cumbersome and I’m looking for an easier way to manage it.
I just started at Caravan Farm Theatre and loving learning the Theatre Manager software and such. Since I haven’t been through one of the winter shows yet, I’m not sure if this is actually the best way to manage things. It seems very hands-on heavy and lots of emails seem to have been missed this last show and I’d like to mitigate that, if I even can!
The way the previous person had it set up was that there was the main event and that is fine… but then we create a completely identical event to hold our waitlist people so we can keep track of how many tickets they would like on which date, if possible.
Then… if a patron can’t make a show and they email in saying so, we email them back with the people from the waitlist who want that date and number of tickets and it’s up to the patron to work out selling them the tickets with an etransfer and to get back to us to let us know who the tickets now belong to.
I hope I’m making sense…
What do you guys do for waitlists and/or ticket transfers? Is there some magic thing inside TM or even outside using google spread sheets or something that might take some of the work a little less cumbersome?
I’m asking now to hopefully get ahead of the seasons because it sounds like it’s pretty much a gong show and I dislike those very much lol
Thanks in advance for any advice you may have! Much appreciated!
Caravan Farm Theatre