TTT - March 7, 2019

calendars
reset-password
eticket-options

#1

1. Synchronizing Theatre Manager Calendars to Your Own Device

Theatre Manager allows you to sync your calendar in Theatre Manager to one or more of your own private devices (like a phone, tablet or computer). For example:

  • I can be assigned to usher, work backstage, attend various rehearsals, or be part of a committee. Activities assigned to me can appear on my iPhone.
  • Tickets that I purchase can appear with the performance dates and times on my computer calendar and my tablet.

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2. Patron Did Not Receive Password Reset Email

If a patron contacts you advising you that they did not receive a password reset email -and- you can see it in the patron record or web listener log as complete, the possible reasons are generally:

  • it is in their spam folder
  • their email exists under more than one patron
  • their email doesn’t exist in Theatre Manager
  • they have another device that auto opens email and downloads it.

To help you investigate why a password reset email hasn’t been received, we have set up a help page with information to help you assist your patron.

3. E-Ticket Delivery Options

In Theatre Manager, it is possible to set the e-ticket delivery options for the overall Event, as well as per Performance.

To set the e-ticket delivery options for an event, open the event and click on the Play Tab:

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If you want to specify the e-ticket options for a specific performance, open the correct performance in the Performances tab of the Event Window and select the Ticket Printing tab:

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