TTT - November 22, 2018

1. Too Many Users Logged In

Have you ever received a message that all your user licenses are in use? The Employees Logged In window provides a list of all users with active database connections. If you force quit Theatre Manager, you may inadvertently leave a connection behind.

To fix this, click the ‘remove inactive sessions button’. This will remove sessions that have not been used for 10 to 15 minutes.

2. Coupons and Specific Price Levels

You can create a couple that applies to specific price levels within an event. For example, if you have 5 price levels set up for an event, but only want the coupon to apply to 2 specific price levels.

When setting up the coupon, create a sales rule that only maps the price code(s) you want, and do not enter the price code(s) that can’t be used.

For more information about Coupons and Sales Rules, please check out our help pages.

3. Adding Multiple Relationships

Often patrons share a connection with other patrons or a business within the database. These relationships help develop a stronger understanding of the patron, foster stewardship and allow us to anticipate a patron’s needs. Some examples would be:

  • Employees within a company
  • A group of volunteers or donors within an organization
  • Employees who receive tickets as part of corporate gifts
  • Patrons who sit together
  • Children within a family

A couple of key reasons people use the Relation Tab are to link season subscribers who sit together or parents who purchase classes for their children, but really there are limitless options to the way you can use this tab.

Check out our help page that outlines the process of adding multiple relationships in more detail.